A few months ago, I was privileged to be the HR Lead for a large-scale transfer of services from one employer to new organisations. As we drew closer to the transfer date, I wrote to hundreds of staff members to confirm the terms and dates of their transfer to the incoming organisations.
Later that same week, I happened to receive a phone call from an angry resident of one of the addresses my letter had been delivered to. He was very upset that he had continued to be disturbed by the letters of the previous owner of the house, who happened to be the employee of the organisation I was supporting.
When asked how long he had been living at the address, he stated just over five years. And so for five years, he had been receiving posts for someone who no longer lives there, and with whom he had no contact. Of course, I profusely apologised for the error and promised to rectify our records. When I made contact with the employee in question, he stated he had forgotten to update his records and so, for well over half a decade, the employer had continued to hold the wrong address in their files. [Read more…] about Why updating your Employees’ Records may be more than a Legal Requirement
